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Welcome to the Help and FAQs page of Ô-Médina, your online store specializing in the fascinating world of perfumes. Whether you’re a new user exploring our products or a loyal customer returning to enjoy our selection, we’ve gathered all the essential information here to guide you throughout your shopping experience.
HOW CAN WE ASSIST YOU?
At Ô Médina, our commitment is to provide you with a pleasant and hassle-free shopping experience. If you have questions about our products, concerns about your order, or need advice on selecting the perfume that suits you best, our ‘Help & FAQs’ page is here for you. You’ll find detailed answers to all your inquiries, so you can make your choice with confidence. We’re here to help you navigate our range of perfumes and make your experience as fulfilling as possible !
ORDERS AND DELIVERY
When can I expect to receive my perfume order ?
The shipping time is a maximum of 48 hours, and you will receive your package within 3 to 5 days.
How can I track my package ?
You can access your order directly from the package tracking section.
To which address can I have my order delivered ?
Delivery can be made to the address of your choice, provided it is accurate.
Is it possible to have my order delivered outside of France ?
We ship internationally, allowing you to place an order from abroad.
What should I do if all the items in my order have not arrived?
Please report your issue to Ô Médina Perfumery’s email address: contact@o-medina.com
What carriers are used to ship my orders ?
Among the carriers, we work with Colissimo, Chronopost, Mondial Relay, Colis Privé, and UPS.
Can I cancel my order if it is delayed ?
Yes, you can cancel your order if the delivery time is not met.
What should I do if a product arrives broken or defective ?
For a defective product, contact Ô Médina. If the package is damaged, please contact your carrier.
I entered the wrong delivery address; what should I do ?
If the package has already been shipped, contact the shipping provider to change the address.
How do I report an issue with my order ?
Please email us at contact@o-medina.com and explain the issue you’re experiencing.
How can I track my order on Ô Médina's website ?
Go directly to the package tracking section.
What delivery options do you offer for your perfumes ?
The services of Mondial Relay, Chronopost, Colissimo, UPS, and Colis Privé are at your disposal.
Why is delivery not available in certain countries ?
Some countries prohibit the use of cosmetic products.
How can I qualify for free shipping ?
Free shipping is available for purchases of €89.00 or more on our website.
How can I get help or advice ?
You can get help by email or through our various social media channels.
I received an incorrect perfume, how should I proceed ?
Please report your issue by email: contact@o-medina.com
How can I obtain an invoice for my online order ?
An invoice is automatically sent with your purchase.
How do I create an account on the Ô Médina store ?
Before finalizing your order, you have the option to create an account.
How can I modify or delete my account ?
You can follow the instructions to delete or modify your account directly in your personal area.
What should I do to recover a forgotten password ?
Request to receive your forgotten password by email.
ASSISTANCE AND SUPPORT
How can I access my order history ?
By logging into your account, you can view your order history.
How is my personal information protected ?
We have implemented a robust security system to protect your data.
How can I contact Ô Médina's customer service ?
Send us a message through our contact form, by email, or on our social media.
PAYMENT AND REFUND
What is the timeframe for a refund on an order ?
The refund can be processed quickly. Information regarding payment and refund is available in the terms and conditions section.
How will I be refunded ?
That depends on the payment method you used.
What payment methods are accepted on the online store ?
You can pay by credit card or PayPal.
Why was my payment declined ?
Make sure you haven’t exceeded your payment limit.
Can I use multiple payment methods for an order ?
It is not possible to use multiple payment methods for a single order.
What are the return conditions for purchased perfumes ?
If our products have defects or errors, you can return them.
Can I be refunded on a different card ?
Only the payment method used to place your order can be refunded.
Subscriptions and Newsletter
How can I subscribe to the Ô Médina newsletter ?
Check the instructions on our website to subscribe.
How can I unsubscribe from the newsletter ?
Indicate that you no longer wish to follow when you receive an email.
What are the benefits of subscribing to the newsletter ?
Subscribing allows you to enjoy new arrivals and promotions, especially as a loyal customer.
PRODUCT INFORMATION
Where are the perfumes you sell made ?
Our products are generally manufactured in France.
What are your values and commitments ?
The excellence of handmade artisanal craftsmanship.
Why choose perfume extract ?
A few drops are enough to achieve a perfect, long-lasting, and consistent fragrance.
Discover Ô-Médina
Ô Médina Perfumery: The Art of Perfumery for Everyone
Welcome to the Help and FAQs page of Ô Médina Perfumery, where we share the art of perfumery accessible to all. Founded in 2019 by Abdal’Adhim COSTA, Ô Médina Perfumery is a perfume house rooted in passion and authenticity. Originally from Cluses, Haute-Savoie, Abdal’Adhim immersed himself in the world of perfumery from an early age, marking the beginning of a transformative olfactory journey. Today, Ô Médina Perfumery’s mission is to make affordable perfumes, niche fragrances, high-quality scented oils, and original creations accessible to all budgets.
A Love Story with Perfume
Abdal’Adhim COSTA’s story with perfume began at a young age. Fascinated by the men’s and women’s fragrances around him, he grew up with a deep love for pleasant scents. His frequent travels to Portugal provided him with an immersion into a world rich in olfactory discoveries. These experiences allowed him to cultivate a genuine interest in the art of perfumery, while staying inspired by the scent memories of the Portuguese landscapes.
In 2008, Abdal’Adhim had a decisive encounter with niche perfumery. During a visit to a perfumery in Megève, he discovered the iconic Ambre Narguilé by Hermès, a captivating fragrance that left a deep impression on him. This experience ignited a passionate love for oriental perfumes—irresistible scents that combine tradition and innovation.
The Link Between Perfume and Spirituality
In 2015, Abdal’Adhim embraced Islam, a life step that resonated deeply with his love for perfumery. In Muslim tradition, perfume holds a special place and is even encouraged for its benefits. For Abdal’Adhim, this spiritual dimension quickly became evident, linking his personal journey with his passion for fragrances.
Perfume is no longer just a sensory pleasure; it becomes a bridge between body and spirit. This is the philosophy that Ô Médina Perfumery embodies in its creations, where each fragrance is designed to awaken the soul while enhancing the scent.
A Collection for All Budgets
Ô Médina Perfumery’s mission is clear: to offer perfumes for all budgets. We aim to democratize access to oriental fragrances while ensuring an impeccable level of quality. Here on our Help and FAQs page, you’ll find answers to the frequently asked questions you may have.
A Commitment to Quality
At Ô Médina Perfumery, each oriental fragrance is crafted with particular care. We believe that perfume should be refined, long-lasting, and authentic. To achieve this, we select the finest ingredients from natural and ethical sources. Whether it’s floral essences, precious woods, or oriental musks, each note is chosen to evoke deep emotions and memories.
Furthermore, Ô Médina Perfumery is committed to offering fragrances that respect cultural diversity and the personal preferences of each individual. We believe that perfume is a universal art that can be enjoyed by everyone, regardless of origins or beliefs.
Perfume: A Unique Sensory Experience
Perfume has the power to capture emotions, memories, and even intimate moments in life. It can transform an ordinary day into an olfactory adventure, transporting us to distant places or awakening hidden memories. This is the sensory experience that Ô Médina Perfumery aims to offer each of its clients.
Each bottle we create tells a story. Whether you’re seeking a soft, floral scent for a summer day or a woody, spicy fragrance for a special evening, Ô Médina Perfumery has the fragrance you need. We believe that perfume is much more than just a fashion accessory – it’s an integral part of our identity, a reflection of who we are.
Why Choose Ô Médina Perfumery?
- A Unique Expertise : As passionate creators, we put all our heart and expertise into crafting high-quality, affordable perfumes for both women and men.
- Fragrances for Every Taste : Our collections cater to everyone, whether you’re a fan of soft, spicy, floral, or woody women’s perfumes.
- An Ethical Commitment : We make sure to use high-quality, environmentally friendly ingredients, ensuring durable and authentic products.
- Accessibility for All : At Ô Médina Perfumery, we believe that luxury should not be out of reach. Our perfumes are available at affordable prices, without compromising on quality.
Discover Our Perfumes and Oils
We invite you to explore our full range of men’s and women’s perfumes in our online store. Whether you’re looking for an irresistible women’s fragrance or a gift for a loved one, you’ll find unique creations at Ô Médina Perfumery that are sure to captivate you.
Ô Médina Perfumery, where fragrance meets spirituality for a unique olfactory experience. Let yourself be transported by our essences, and find the fragrance that reflects you.
