Cookie Policy

Effective as of 10/22/2024

This Cookie Policy explains what cookies are, their role in the proper functioning of our site, and their importance in enhancing the user experience. We describe how we use these cookies to personalize content, advertisements, and analyze site performance. You will also find information on the types of cookies used, such as strictly necessary, performance, marketing, and analytics cookies, as well as the data we collect to optimize our services.

Managing Your Cookie Preferences

You will also find clear and simple instructions on managing your cookie preferences, allowing you to choose at any time which cookies you wish to accept or reject. This flexibility ensures complete transparency in the use of your data. For further details on how we use and secure your personal data, feel free to consult our Cookie Policy and Privacy Policy, which provide a comprehensive overview of the practices implemented to protect your information.

You can modify or withdraw your consent at any time through our cookie management module. Your consent applies to the following domains : o-medina.com.

What are cookies?

Cookies are small text files stored on your device when you visit our website. They help ensure the site functions properly, keep it secure, enhance the user experience, analyze performance, and deliver ads tailored to your interests. The Cookie Policy helps you understand their purpose.

How do we use cookies ?

We use both first-party and third-party cookies for various purposes, in accordance with our Cookie Policy:

Strictly Necessary Cookies : Essential for the proper functioning of the site (e.g., secure login, cart management).
Statistical Cookies : Used to analyze site traffic and understand its usage without collecting personally identifiable information.
Marketing Cookies : Enable ad personalization and effectiveness measurement. They may be shared with advertising partners for ads on other sites.
Functional Cookies : Facilitate the integration of content such as videos or social media sharing.
Preference Cookies : Remember your choices (language, region) to enhance your future visits.

ORDER MANAGEMENT

In accordaIn accordance with the latest guidelines, you must provide prior consent for the placement of certain cookies (including advertising and social media cookies). You can manage your preferences at any time through our cookie management module by clicking on the « Cookie Policy » tab displayed at the bottom of the page.

You can also configure your browser to block or delete cookies, though this may affect some site functionalities.nce with the latest guidelines, you must provide prior consent for the placement of certain cookies (including advertising and social media cookies). You can manage your preferences at any time through our cookie management module by clicking on the « Cookie Policy » tab displayed at the bottom of the page. You can also configure your browser to block or delete cookies, though this may affect some site functionalities.

For more information on managing cookies or to modify your preferences, you can visit www.cnil.fr or www.allaboutcookies.org.

ORDER TRACKING AND CONSOLIDATION

A tracking link will be sent to you to monitor your package’s delivery online. To optimize shipping costs, we recommend grouping your items into a single order. Separate orders cannot be merged, as each order incurs distinct shipping fees. Although we take care to package fragile items securely, shipping remains at your own risk.

RIGHT OF WITHDRAWAL AND EXCHANGE

You have 14 days from the receipt of your order to return a product. You may choose between an exchange or a store credit valid on our online shop. Incomplete or damaged products will not be accepted. Return shipping costs are the responsibility of the customer (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). To initiate a return, please contact us by email at contact@o-medina.com or use our contact form.

In the event of an order error, you will have two options: a refund or an exchange. If the error is on our part, Ô Médina will cover the shipping costs. If the error is due to the client, these costs will remain their responsibility. Refunds will be processed through the payment method used at the time of order.

DELIVERY AREA

We deliver internationally via Colissimo, UPS and Chronopost. For any other destination, feel free to contact us at +33 (0) 6 17 17 34 52 or by email at contact@o-medina.com.