CONTACT US

Contact Us: Exceptional Perfumes Within Your Reach

Contact us with any questions about our refined perfume collections. Need assistance placing an order or want to learn more about our special offers and promotions ? You’re in the right place! Our contact page is designed to provide all the help you need. The dedicated Ô-Médina team is here for you and ready to enhance your fragrance experience.

Contact us To contact us, call us at +33 (0) 6 17 17 34 52 or send us an email at contact@o-medina.com. Our business hours are Monday to Saturday, from 9:30 a.m. to 12:00 p.m. and 2:30 p.m. to 7:30 p.m. Don’t hesitate to reach out—we’re here to help you explore our range of exceptional perfumes.

If you prefer, you can also fill out the contact form below. We are committed to responding to all inquiries within a maximum of 48 hours. Dive into the incredible world of Ô-Médina today and discover fragrances that will captivate you !

To reach us, call us at +33 (0) 6 17 17 34 52 or send us an email at contact@o-medina.com. Our business hours are Monday to Saturday, from 9:30 a.m. to 12:00 p.m. and 2:30 p.m. to 7:30 p.m. Don’t hesitate to reach out—we’re here to help you explore our range of exceptional perfumes.

If you prefer, you can also fill out the contact form below. Contact us, and we are committed to responding to all inquiries within a maximum of 48 hours. Dive into the incredible world of Ô-Médina today and discover fragrances that are sure to captivate you!

Contact Form

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Don’t miss out on our latest arrivals, exclusive offers, and fragrance tips. Dive into the world of Ô-Médina, where you’ll discover our newest collections, promotions, and inspirations at attractive prices. Join our community of enthusiasts and stay informed about the best deals. Exclusive surprises and content await you !

Address

21 Avenue Paul Cocat
38100 Grenoble, Isère, France

Phone

Mail

Send us an email at
contact@o-medina.com

Horaires

Mon. - Sat.
9:30 a.m - 7:30 pm

FAQ - Your Frequently Asked Questions on Orders and Customer Service

How can I track my order ?

To track your order, go to the « Order Tracking » page and have the order number you received by email at the time of purchase.

What are the delivery times for orders in France and internationally ?

Delivery times vary between 3 and 6 business days, depending on your region and the carrier selected when placing your order.

How can I return a product or request an exchange ?

To return a product or request an exchange, please contact us directly to submit your request.

How can I get advice on choosing a suitable perfume ?

To provide you with the best advice, we have detailed product sheets available. If you need additional information, please don’t hesitate to contact our customer service, who will be happy to assist you.

What payment methods are accepted on your site ?

On our site, we accept multiple payment methods to make your shopping easier: Credit cards (Visa, MasterCard, American Express) | PayPal | Gift cards or vouchers (if applicable).

How can I contact customer service if there’s an issue with my order ?

f you encounter an issue with your order, you can contact our customer service through the following methods:

By email : Send us a message at contact@o-medina.com, specifying your order number and details of the issue encountered.
By phone : Call us at 0617173452 during our business hours.
Via our contact form : Available on the « Contact » page of our website.

Our team will be happy to assist you as quickly as possible.